Business Development Manager

  • TalentintheCloud
  • Abidjan, Côte d'Ivoire
  • 20 Oct, 2020
Full time FinTech Payments

Job Description

With a mission to enable businesses and their customers to participate in the global economy by providing them fast and affordable cross-border payments, our client is looking to add a highly ambitious, motivated and hardworking Business Development Manager, focusing on the West and Central Africa region to their team of international experts. This is a chance for you to join a business really making an impact by realising their vision into reality, enabling a world where emerging and developed markets have seamlessly interconnected cross-border payments.

Their Business Development Manager will be based in Abidjan Côte d’Ivoire and will be reporting into the SVP for Africa. This is an individual contributor role and a key aspect to this role would be to drive the business development function in the markets of focus. The ideal candidate will come with superb knowledge of the payments industry-specific to the West and Central African region. They will be autonomous, self-motivated, passionate, possess high energy and have a strong business acumen with the mindset of rolling up their sleeves and getting the job done.

The business prides themselves in unlocking opportunities for millions of people and businesses in emerging and developed markets by interconnecting mobile wallet operators, platforms, merchants, money transfer operators, payment service providers and banks to facilitate seamless payments.

Our client plays an integral role in what can be described as a deeply fragmented industry. As a trusted, neutral and interoperable aggregator, they offer key payment solutions to tackle the speed, cost-efficiency and accessibility challenges for emerging markets. Without our client the partners of a payment transaction would waste time and costly resources developing their connections to multiple systems. Multiple connections would also mean that these actors have to charge higher prices, which could prohibit financial inclusion and the spread of financial services.


Main Responsibilities:

  • Developing the overall sales and business development plan in West and Central Africa
  • Management of the full cycle of the sales process including agreement/signatures, live account status and on-going management of accounts
  • Full ownership of customer requests and exploring new opportunities to add value to the position
  • Ensure excellent communication and internal coordination to roll-out new services taking into accounts market specificity (regulation, competition etc.),
  • Attend trade shows, source leads, follow sales process and report back to sales management team
  • Ensure all specific reporting within required time frame including full use of CRM tool
  • Provide timely feedback to line manager about performance, sales activity, account management and strategy
  • Ensure account retention, contractual health, well-being and maximum satisfaction of clients
  • Initiate and maintain a strong link between customers and back-office services in order to ease communication and facilitate the resolution of any issues
  • Identify trends by researching the industry, related events and announcements
  • Effectively communicate the needs of your customers to the support team

Mandatory Requirements / Qualifications:

  • Bachelor’s Degree
  • Direct or indirect work experience in the Money Transfer or Mobile Financial Services/Payments Industry
  • Results-oriented with great skills in communication, organisation and negotiation
  • Experience developing business and senior relationships across banks, MTO’s and Mobile Wallet organizations
  • CRM proficiency, Zoho CRM knowledge is a plus
  • Flexible, self-motivated, disciplined, take ownership of job at hand
  • Team-oriented, able to accept and create change
  • Prior experience in telecommunications is preferred
  • Strong understanding of the customer, market dynamics and requirements
  • Ensure effective working relationships with all relevant clients/partners, third parties and internal colleagues
  • Strong sense of initiative and ability to work both independently and as part of a team
  • Excellent attention to detail
  • Fluent in English and French is a must-have requirement
  • Ability to travel 50% or more