Account Manager

  • TalentintheCloud
  • Kinshasa, Democratic Republic of the Congo
  • 20 Oct, 2020
Full time FinTech Payments

Job Description

With a mission to enable businesses and their customers ​to participate in the global economy by providing them fast and affordable cross-border payments, our client is looking to add a highly ambitious, motivated and hardworking Account Manager, focusing on the DRC and surrounds to their team of international experts. This is a chance for you to join a business really making an impact by realising their vision into reality, enabling a world where emerging and developed markets have seamlessly interconnected cross-border payments.

Their Account Manager will be based in DRC and will be reporting into the SVP for Africa. A key aspect to this role would be overseeing the servicing of our client’s sending and receiving partner base. You will possess a high level of initiative with the ability to handle concerns/issues received from partners in a serious manner with the aim of building trust and winning additional corridors through superb account management. This role requires a strategic thinker with excellent project management skills with the ability to lead and manage time-sensitive, cross-functional initiatives in a fast-paced, highly entrepreneurial environment with little supervision.

The business prides themselves in unlocking opportunities for millions of people and businesses in emerging and developed markets by interconnecting mobile wallet operators, platforms, merchants, money transfer operators, payment service providers and banks to facilitate seamless payments.

Our client plays an integral role in what can be described as a deeply fragmented industry. As a trusted, neutral and interoperable aggregator, they offer key payment solutions to tackle the speed, cost-efficiency and accessibility challenges for emerging markets. Without our client, the partners of a payment transaction would waste time and costly resources developing their connections to multiple systems. Multiple connections would also mean that these actors have to charge higher prices, which could prohibit financial inclusion and the spread of financial services.

Main Responsibilities:

  • Ensures quick and accurate responses to ad-hoc partner queries
  • Liaises with internal team (e.g. Technology and Treasury) to troubleshoot any issues quickly and effectively
  • Builds and drives strong relationships with key partner contacts and leverage on these to achieve the best possible partner experience
  • Becomes a payment expert for partners through delivering expertise, educating, leading and guiding partners on their global payments strategy
  • Shares feedback internally by consolidating partners’ feedback and evaluating the evolution of partners’ needs
  • Grows business and relationships with partners by helping partners grow while meeting internal strategic and financial targets
  • Collaborates with our clients’ colleagues and works with available resources on internal and customer-facing projects
  • Demonstrated experience in an account manager role that focuses on both strong account management and identifying and realising further opportunities to grow the account

Mandatory Requirements / Qualifications:

  • Minimally Bachelor degree in Business Management or similar
  • At least 3 years experience in account management, consulting or a related field
  • Ideally experience working at and/or with mobile wallets operators/banks/other financial institutions or remittance businesses
  • Able to engage in and navigate fast-paced discussions internally and externally to drive positive outcome
  • Exceptional interpersonal skills and ability to develop strong working relationships across all levels
  • Ability to interface seamlessly with a global multicultural team
  • Possesses passion for the payments space and dares to push boundaries and create value
  • Strong analytical and quantitative skills with a passion for new technologies
  • Ability to work under pressure, manage priorities, possesses strong organisational skills and deal with uncertainties
  • Fluency in written and spoken English, knowledge in French is ideal
  • Approximate travel frequency of 40%