Chief Operating Officer

  • TalentintheCloud
  • Remote
  • 04 Sep, 2020
Full time FinTech

Job Description

A hyper-growth ambitious group of companies has successfully built numerous strategic business units across different sectors in multiple Pan African locations. With a mission to become the number one in their space and to push their expansion further across Africa, they are looking to appoint a dynamic Chief Operating Officer to drive excellence in operations across the company and its various entities.

Their COO will be part of our clients C-suite and would be responsible for scaling revenue lines up from tens of millions of dollars to hundreds of millions of dollars in annual revenue. Serving as the right hand to the CEO, the COO will come with a vision for flawless execution, discipline and consistent repeatability across the cross-functional teams. The role is split into 2 verticals, the COO can expect to spend 50% of their time in a more traditional 360’ COO role and the other 50% will be spent working with the General Managers (CEOs) of Strategic Business Units, using world-class operational models to drive operational maturity across project management, business operations, customer services, sales and product implementation.

The ideal candidate would be innovative, with a good tolerance for ambiguity, a passion for mentorship and the ability to cut through complex issues and hit the problem areas with lightning speed. In what can be described as an extremely ‘data-driven’ environment their COO will come from a strong technical background with experience leading operations teams within technology companies.


Main Responsibilities:

  • Working with the Chief Executive Officer/Managing Director, overseeing execution of all aspects of the business, by defining the processes, measuring it and driving the spirit of continuous improvement. Driving the implementation of the company’s strategy, company-wide – turning the strategy into reality through world-class excellence in execution.
  • Implementing operating systems, establishing and implementing operating policies, directives, procedures and OKRs to support the overall corporate strategy. Including designing scorecards and leading a culture of a data-driven organisation, obsessed with measuring key operational aspects in order to continuously improve with an aim to be the global ‘best’ in class.
  • Leading the Central Operations Team and Group Operations.
  • Supporting the businesses in executing the requirements and obligations of the company in the context of all customer agreements and SLAs.
  • Working with the Financial Controller to drive the implementation of the company budget through the SBUs, using the shared services operations.
  • Setting up continuous improvements to the company organogram, and instituting the appropriate performance management models that reinforces the company’s culture and values whilst driving productivity to create a performance-driven culture.
  • Executive in charge of the Delivery Ops, Customer Service, and Value Services Team.

Mandatory Requirements / Qualifications:

  • MBA from a globally recognised institution would be an added advantage
  • Understanding of key geographics (Nigeria, Ghana, South Africa, Kenya, Rwanda, Tanzania) and macro-economic issues
  • Must be commercially minded with excellent people skills, but very firm
  • Obsessed about repeatability, punctuality, organisation, predictability and controls
  • Deep insight into industry and key geographical markets including customer trends and competition
  • Exposure to global tech companies
  • Knowledge and experience in conflict resolution
  • Has a good understanding of financial, analytical models for decision making
  • Good understanding of cost model
  • Good understanding of operational maturity models and processes especially Agile
  • Analytical and a strong advocate for making data-driven decisions
  • Detailed understanding and experience in organisational design, especially flat, holacratic or matrix design
  • Minimum 10 years of progressive execution, operations and people management experience; including managing day-to-day operations and clients’ relationships (executive level), heavy involvement in strategic planning and implementation
  • Deep knowledge and experience of project management methodologies including Agile and lean principles
  • Experience delivering complex software products and projects in a fast-paced environment
  • Exposure to Fintech is a plus
  • Experience leading a sales team with targets is a plus